Rochester Institute of Technology

Service Leadership and Innovation MS


One Lomb Memorial Drive

Rochester, NY 14623

United States



Program Information

Degrees Offered:

Master of Science in Service Leadership and Innovation

Format: Online

Program Description:

This program fills an emerging need in the many service businesses and industries that focus on understanding various customer relationships. Such businesses will find this program in tune with their educational and training investments. Attention is focused on the management interface between the customer and the service provider, innovation of products and services, and building customer relationships. This program gives individual students access to the interdisciplinary expertise of a technological university.

 Concepts mastered during the program include:
* understanding service performance system design and implementation parameters
* understanding and using service value delivery system structures and processes
* comprehending the evolving strategic environment of service-sector businesses
* establishing and using service-system elements
* building service metrics from feedback processes
* understanding and implementing customer relationship management
* constructing innovative approaches to service and managing those changes


Middle States Association of Colleges and Schools, Middle States Commission on Higher Education

Facts & Figures

International Financial Aid: Yes

International Financial Aid Description: For graduate study, many of the 70 graduate programs offer assistantships. Additionally, more than 9,000 student jobs are available on campus each year.

Classification: Master's College or University I

Loans Offered: Loans may be available. Applicants may apply by completing the Free Application for Federal Student Aid (FAFSA). Candidates may work with RIT's Financial Aid Office to determine aid eligibility and funding options.

Locale: Large Suburb

Find Schools