Rochester Institute of Technology

Service Leadership and Innovation MS


One Lomb Memorial Drive

Rochester, NY 14623

United States



Program Information

Degrees Offered:

Master of Science in Service Leadership and Innovation

Format: Online

Program Description:

Today’s global economy requires visionary management, a 360-degree view of customers, and breakthrough service strategies. The MS degree in service leadership and innovation allows those who work in any industry to transform their organization through novel ways of thinking, problem-solving, and projecting the future. By learning how to see and capitalize on opportunities that others miss, graduates of the program are positioned to take employees, and themselves, to new levels of success in a constantly changing world.

Plan of study

Thesis/Capstone/Exam options

All students must complete a thesis, capstone project, or comprehensive exam as a culminating experience, which allows for the demonstration of competencies for theory and application material for the discipline. Students will be informed by the program adviser and/or program faculty as to which option is most appropriate based on career goals and objectives. In the program the default is to complete the comprehensive examination upon completion of required and elective course work. If a student seeks to complete a thesis or capstone project, this alternative option is possible if the faculty adviser and department chair agrees with the student in their ability to complete this strategy.

Personalized Degree Program

The Service leadership and innovation degree program has five core courses, one required course and 2 courses related to graduation options.  The degree requires completion of 33 semester credit hours to meet graduation requirements. (A limited number of credit hours (not counted toward another degree) may be considered for transfer credit from another college or university). The remaining courses for the degree are used as electives to allow you to personalize your degree program, Students select from a number of electives within the program which best meet your career ambitions.


Middle States Association of Colleges and Schools, Middle States Commission on Higher Education

Facts & Figures

International Financial Aid: Yes

International Financial Aid Description: For graduate study, many of the 70 graduate programs offer assistantships. Additionally, more than 9,000 student jobs are available on campus each year.

Classification: Master's College or University I

Loans Offered: Loans may be available. Applicants may apply by completing the Free Application for Federal Student Aid (FAFSA). Candidates may work with RIT's Financial Aid Office to determine aid eligibility and funding options.

Locale: Large Suburb

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