University of Dallas

Program Information

Degree Offered

Graduate Certificate in IT Service Management

Program Description:

The University of Dallas is one of the first universities in the United
States to offer a Graduate Certificate in Information Technology Service Management (ITSM).

IT Service Management (ITSM) applies different business models and best practices from the IT
industry to the management of Service Support and Service Delivery.

Service Support includes Service Desk, Configuration, Incident, Problem, Release, and Change Management. Service Delivery includes Security, Service Level, Capacity, Continuity, Availability, and Financial Management. Both Service
Support and Service Delivery are increasingly important to the continuing improvements, effectiveness
and efficiency demanded of IT management.

The ITSM body of knowledge was first developed in the UK by the government agency, Central Computing and Telecommunications Agency (CCTA), which later was absorbed by the UK’s Office of General Commerce (OGC).

Accreditation:

The Southern Association of Colleges and Schools (SACS), Accreditation Council of Business Schools and Programs (ACBSP)

Eligibility Requirements:

Ideal candidates for the program have: -GPA of 3.0 or better in last 60 hours of undergraduate study -Four or more years of professional experience -GMAT accepted but not required for this program

# of Credits Required:

18

International Student Requirements:

-Copy of diploma/graduation certificate for degree earned abroad -Confirmation of Financial Resources Form (F-1 Visa holders only) -Bank Statement (F-1 Visa holders only) -TOEFL score of at least 80 (IBT) or IELTS score of 6.0 or better

Tuition & Financial Aid

Cost Per Credit Hour:

645 USD

Financial Aid Offered: Yes

Format: Both

Classification: Baccalaureate Colleges--Liberal Arts

Institution Sector: Private not-for-profit

Locale: Midsize City

Size & Settings: 1,000 - 4,999